Zendesk ADPP Alternative

TL;DR

1. Zendesk ADPP (Advanced Data Privacy and Protection) is an add-on priced at $50/agent/month (Enterprise plans only) that automatically redacts chat messages only.
2. It does not support automatic redaction of attachments (PDF, images, screenshots, spreadsheets, docs).
3. Strac delivers full-spectrum automatic redaction for both chat messages and attachments—covering PDFs, images (with OCR), Word, Excel, and more.
4. Strac extends beyond Zendesk to protect data in Salesforce, Intercom, Slack, Google Workspace, O365, Jira, Confluence, AWS, Azure, and many more platforms.
5. Strac’s multi-SaaS and cloud coverage means you can consolidate data protection across your ecosystem without paying per-agent add-on premiums for each app.

What is Zendesk ADPP?

Zendesk Advanced Data Privacy and Protection (ADPP) is positioned as a premium add-on for enterprise customers who want sensitive data to be automatically redacted from customer interactions.

• Price: $50/agent/month (only available on Enterprise tier)
• Primary Functionality: Automatic redaction of sensitive data in Zendesk chat messages.
• Scope: Text-based message streams only—no automatic scanning or redaction for files attached to tickets, chats, or messages.

While ADPP is helpful for preventing sensitive text from being stored in chat logs, it leaves major blind spots when your agents (or customers) exchange sensitive files.

Zendesk ADPP Blind Spot: No Attachment Redaction

Most real-world customer support workflows include file sharing:

• A customer uploads a PDF with a driver’s license scan.
• An agent attaches an Excel file with customer account details.
• A screenshot contains payment card details or medical information.

Zendesk ADPP will not scan or redact these files.

That means sensitive data can slip into your system, creating compliance and security risks.

How Strac Solves Zendesk ADPP Gap

✨ Automatic Redaction for Chat + Attachments

Strac detects and redacts sensitive data not just in text messages, but also in:

• PDFs (text and OCR-based images)
• Images & Screenshots (OCR-powered detection)
• Microsoft Word and Excel
• CSV & other text-based files

Once detected, Strac removes or masks the sensitive data in real time—ensuring that both your agents and your backend storage never retain unprotected sensitive information.

📽️ Strac Zendesk Redaction in Action

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Real-time redaction of sensitive data in Zendesk chat messages and attachments.

Multi-SaaS and Cloud Coverage

Strac isn’t limited to Zendesk. You can deploy the same redaction policies across all your communication, collaboration, and cloud platforms:

• Customer Support Apps: Zendesk, Salesforce, Intercom
• Messaging Platforms: Slack, Microsoft Teams
• Productivity Suites: Google Workspace, Office 365
• Project Tools: Jira, Confluence
• Cloud Storage & Databases: AWS S3, Azure Blob, GCP, RDS, Snowflake

See all integrations: https://strac.io/integrations

This means you don’t have to buy (and manage) separate redaction add-ons for each SaaS platform—Strac is your single, unified DLP/DSPM layer.

Why Strac is a Better Alternative to Zendesk ADPP

Real-World Example: Enterprise Customer Savings

One of our enterprise customers evaluated Zendesk ADPP but found it too expensive for their needs:

• They wanted automatic redaction for both chats and attachments.
• ADPP only covered chats.
• $50/agent/month across hundreds of agents was cost-prohibitive.

With Strac, they got:

• Full attachment + chat redaction
• Coverage across all their SaaS platforms
• Deployment in their own cloud for compliance
• Lower total cost than buying per-agent add-ons for each app

✨ Strac Redaction Screenshot
Spicy FAQs

Is Zendesk ADPP worth it if I only need chat redaction?

If your agents only exchange sensitive data in chat and never in attachments—and you’re fine paying $50/agent/month—then it may work for you. But for most enterprise workflows, attachments are a major data risk, making Strac’s broader coverage a better investment.

Can I get Zendesk ADPP features without paying per agent?

Yes—Strac offers platform-based pricing that covers all agents without charging per-agent per-app fees.

Does Strac replace Zendesk ADPP entirely?

Yes. In fact, Strac goes beyond ADPP by:

• Redacting sensitive text in chats.
• Redacting sensitive data inside attachments.
• Applying consistent DLP policies across all your SaaS and cloud platforms.

Can Strac detect sensitive data in images and scanned PDFs?

Absolutely. Strac uses OCR (Optical Character Recognition) combined with advanced PII/PHI/PCI pattern matching to find and redact sensitive data inside images, scans, and screenshots.