ServiceNow DLP & DSPM

Detect & redact PII/PHI in ServiceNow incidents, cases & attachments - ServiceNow DLP

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TL;DR: Strac ServiceNow DLP in a nutshell

ServiceNow incidents, cases, HR tickets, and their attachments are full of regulated data: SSNs in a payroll incident, card numbers in a billing case, patient details in an HR request. Strac connects natively to ServiceNow, detects PII, PHI, and PCI across short descriptions, work notes, comments, and file attachments, and redacts or masks the sensitive values in place, while keeping the ticket usable. Every action is logged for your auditors.

What sensitive data hides in ServiceNow

PII - SSNs, dates of birth, and home addresses in HR and payroll tickets.
PHI - member IDs, diagnoses, and intake documents in employee health requests.
PCI - card numbers and bank details pasted into billing and finance cases.
Attachments - PDFs, spreadsheets, and screenshots where the real sensitive payload usually lives.

How Strac protects ServiceNow: detect, redact, revoke, prove

Strac runs four jobs against your ServiceNow instance:

Detect sensitive data in incident/case fields, work notes, comments, and attachments (including images via OCR).
Redact or mask the sensitive value in place and store the original in an encrypted vault for authorized retrieval.
Revoke access and restrict who can view a record that still contains regulated data.
Prove it with a full audit log of every detection and access event.

The 2026 risk: Now Assist and MCP

ServiceNow's Now Assist and MCP-connected AI agents can read across tickets to answer a prompt, which turns an over-shared instance into an AI data-leak surface. Strac redacts sensitive data at the source so what an assistant retrieves is already clean. See how we govern the agent path in our ServiceNow MCP and AI DLP guides.

Covering the human path: browser and endpoint DLP

Sensitive data does not only sit inside ServiceNow, it gets pasted in, uploaded as an attachment, and downloaded to laptops. Strac's browser DLP and endpoint DLP detect and block sensitive data at the point of paste, upload, and download, so you close the human path as well as the API path.

Compliance

ServiceNow data is in scope for HIPAA, PCI DSS 4.0, GDPR, and SOC 2. Strac's redaction plus access logging gives you the technical safeguard and the evidence. Read the full playbook in our ServiceNow DLP guide, and compare tools in our best DLP solutions roundup.

Agentless setup

Strac connects to ServiceNow via a native, agentless integration. You choose which sensitive data elements to detect and the action per type (redact, mask, revoke, or audit-only). Most teams are live the same day.

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Sharepoint DLP Use Cases

Practical Scenario

A hospital’s billing and administrative teams use SharePoint Online to store patient invoices, medical reports, and insurance forms. While collaborating with external insurance providers, a staff member accidentally updates the permissions on a SharePoint document library to “Anyone with the link,” exposing potentially thousands of patient files containing PHI.

How Strac's Sharepoint DLP Helps

Continuous Data Discovery: Strac automatically scans existing and newly uploaded documents, identifying PHI (e.g., medical record numbers, Social Security Numbers).
Classification & Labeling: Once identified, files are labeled (e.g., “HIPAA Sensitive”), ensuring that administrators know which documents require the highest level of protection.
Visibility into Access: Strac provides real-time insight into who has access to these sensitive documents. Administrators can instantly see if unauthorized users or broad groups have viewing rights.
Revoke Public Links: If a file is publicly accessible, Strac immediately revokes those links and restores restricted access.
Alerts & Quarantines: When someone attempts to share PHI externally, Strac can alert admins, quarantine the file for review, or completely block the action.
Audit-Ready Reports: All actions are logged, enabling quick incident response and demonstrating HIPAA compliance for audits.

Practical Scenario

A mid-sized investment firm uses SharePoint to collaborate on various client files, including:

Credit card statements (subject to PCI-DSS)
ID documents (Driver’s Licenses, Passports, etc.) used for KYC (Know Your Customer) verification
Banking information such as account and routing numbers

An associate accidentally shares a SharePoint folder containing these files with a newly onboarded client who does not require access to all confidential documents. This folder is also accessible to several internal teams outside the immediate project, creating multiple potential exposure points.

How Strac's Sharepoint DLP Helps

Comprehensive Data Discovery: Strac scans both existing and newly uploaded documents in SharePoint for sensitive information such as credit card numbers, bank account details, and ID documents (Driver’s License, Passport formats).
Classification & Automated Labeling: Once identified, Strac applies meaningful labels (e.g., “PCI-DSS Sensitive,” “PII – ID Documents,” “Banking Info”) to ensure these files stand out and are subject to stricter security rules.
Visibility into Access: Strac provides an immediate view of who currently has access to these sensitive files. This allows admins to spot situations where external clients or internal teams unnecessarily have permissions.
Public Access Revocation: If a labeled document (e.g., containing card data or ID scans) is found to be publicly shared or too broadly accessible, Strac automatically revokes these links or permissions, aligning access with the principle of least privilege.
Alerts, Quarantines, and Blocks: When a user attempts to share a labeled document with outside domains—or with an entire department—Strac alerts administrators or quarantines/blocks the file share, depending on policy settings.
In cases where the share is intentional but needs review, admins can approve or deny the request within Strac’s dashboard.
Audit & Compliance: Every sharing event, label assignment, and access revocation is logged, creating a detailed audit trail. This helps demonstrate compliance with PCI-DSS, KYC, AML, and other regulatory requirements.
Automatic reporting simplifies any regulatory or internal compliance audit, reducing the administrative burden on security and compliance teams.

Practical Scenario

A software company keeps source code, product roadmaps, and design specs in SharePoint. Several teams—including external contractors—use the same SharePoint site. A developer accidentally grants a large group, including some non-disclosure–exempt contractors, access to a folder containing patent-pending code.

How Strac's Sharepoint DLP Helps

Holistic File Scanning: Strac inspects documents, PDFs, and archives for code snippets, system designs, and proprietary business terms to detect potential IP.
Intelligent Labeling: Documents identified as containing IP or trade secrets are automatically classified (e.g., “Proprietary IP”), reinforcing the need for restricted sharing.
Real-Time Access Insights: With Strac, administrators can instantly see who has access to IP-tagged files, enabling them to remove unauthorized users or reduce permission scopes.
Immediate Link Removal: If a contractor or external partner is mistakenly granted access to IP, Strac revokes public or unauthorized sharing before the files can be downloaded.
Alerts & Blocking: Strac’s policies can be configured to alert security teams or block external sharing attempts for files containing proprietary content.
Incident Response & Auditing: Detailed logs of every share request, label change, and access revocation aid in quick incident resolution and help prove due diligence if legal issues arise.