PCI DSS PAN Masking: How to Protect Credit Card Data Across SaaS Apps

TL;DR

1. PCI DSS requires masking of PAN (Primary Account Numbers) when displayed, ensuring only the last 4 digits are visible.
2. PCI data masking protects against breaches, insider misuse, and compliance fines.
3. Strac automates PCI masking across SaaS apps like Salesforce, OneDrive, SharePoint, Zendesk, Intercom, Jira, and Confluence.
4. Strac supports real-time detection, masking, and remediation for PCI DSS compliance.
5. Companies can avoid manual, error-prone processes and ensure PCI DSS 4.0 alignment.

What is PCI DSS PAN Masking?

PCI DSS (Payment Card Industry Data Security Standard) mandates that when displaying credit card numbers (PANs), organizations must mask them so only the last four digits are visible. This is outlined in PCI DSS requirement 3.3.

• Example: ************1234
• Only personnel with legitimate business needs should ever see the full PAN.
• Data masking applies whether the PAN is stored in files, shown in SaaS apps, or transmitted in logs.

This is often called PCI DSS PAN masking, PCI data masking, or PCI DSS credit card number masking.

Why PCI Masking is Critical for Compliance

• Regulatory Requirement: PCI DSS 4.0 mandates masking PANs unless explicit access is required.
• Risk Reduction: Prevents sensitive cardholder data from being exposed in SaaS apps, tickets, and collaboration tools.
• Audit Readiness: Helps companies pass PCI compliance audits without scrambling to find and mask data manually.
• Customer Trust: Reduces risk of data breaches involving financial data.

PCI Masking Requirements (PCI DSS 3.3 / PCI DSS 4.0)

• Mask PAN when displayed – Only last 4 digits visible.
• Restrict full PAN access – Only staff with a “legitimate business need” should view.
• Apply masking consistently – Emails, file storage, SaaS apps, tickets, and reports.
• Support dynamic masking – Different views for different roles.

This is often referred to as PCI DSS masking requirements or credit card masking for PCI compliance.

✨ PCI Masking in Salesforce

Sales teams often store sensitive data in Salesforce records, attachments, and cases. Without controls, credit card numbers may appear in plain text.

Strac Solution:

• Automatically detects PANs in Salesforce objects and attachments.
• Masks data in real time (************1234).
• Role-based masking: sales reps see masked PAN, PCI compliance officers can see full PAN (if authorized).

✨ PCI Masking in OneDrive

OneDrive is often used for storing spreadsheets, invoices, and contracts that may contain PANs.

Strac Solution:

• Scans new and historical files for PCI data.
• Redacts or masks PANs while leaving files usable.
• Provides admin dashboards to view sensitive file exposure.

✨ PCI Masking in SharePoint

SharePoint sites are widely used for collaboration and file sharing, but they often host unstructured PCI data.

Strac Solution:

• Monitors uploads and edits for credit card data.
• Masks or redacts PANs in documents, PDFs, and forms.
• Flags externally shared files with PCI data for remediation.

✨ PCI Masking in Zendesk

Customer support tickets frequently include credit card numbers submitted by end-users.

Strac Solution:

• Detects PCI data in tickets, attachments, and chat logs.
• Redacts PANs automatically to ensure agents never see raw numbers.
• Supports compliance audits by showing masked ticket histories.

✨ PCI Masking in Intercom

In Intercom chat, customers often paste sensitive payment data.

Strac Solution:

• Real-time detection of PCI data in live chat.
• Redacts sensitive values before agents see them.
• Historical scanning across past conversations to ensure no PCI leaks.

✨ PCI Masking in Jira

Jira tickets created by engineering or finance teams often include logs, test data, or real customer PANs.

Strac Solution:

• Scans tickets and attachments for PCI data.
• Masks card numbers dynamically for developers and testers.
• Prevents accidental exposure in collaboration workflows.

✨ PCI Masking in Confluence

Confluence pages often store documentation, logs, and reports that may inadvertently include PANs.

Strac Solution:

• Detects PCI data in Confluence pages and attachments.
• Applies masking and provides visibility dashboards.
• Ensures compliance across knowledge bases.

How Strac Simplifies PCI DSS PAN Masking

• Agentless SaaS Integration – Instantly connects to Salesforce, OneDrive, SharePoint, Zendesk, Intercom, Jira, Confluence.
• Automated PCI Masking – Masks PANs in real-time or historical files.
• Role-based Access – Only authorized users see full PANs.
• Audit-Ready Dashboards – Reports on compliance status and masked data.

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FAQs

What is PCI DSS PAN masking vs. PCI DSS encryption?

Masking is about hiding PANs when displayed, while encryption is about securing stored data. Both are required for PCI DSS compliance. Strac handles masking in SaaS apps, complementing encryption at storage.

Do I need PCI DSS masking if I already tokenize card numbers?

Yes. Even if you tokenize, some systems may still log/display PANs. PCI DSS requires masking when displaying, regardless of tokenization.

Can I manually configure PCI DSS masking in Salesforce, OneDrive, or Zendesk?

You could, but it’s error-prone and partial. Strac automates masking across all SaaS apps consistently, reducing risk and compliance overhead.

How does Strac compare to legacy DLP for PCI DSS compliance?

Legacy DLP often fails in SaaS apps (like Zendesk or Intercom). Strac is SaaS-first, agentless, and real-time, designed for modern collaboration tools.

Does Strac support PCI DSS 4.0?

Yes. Strac aligns with PCI DSS 4.0 masking requirements and provides reports to simplify audit preparation.