Salesforce is a primary channel for customer communication; and customers frequently share personal data while seeking support. Salesforce does not offer built-in PII detection or alerting; which means personal information may sit unnoticed in Cases, Comments, Files, or Chat transcripts. GDPR and CPRA require organizations to detect and respond to personal data exposure; alerts become crucial to trigger remediation actions quickly.
Strac enables real-time PII alerts across Salesforce feeds, messages, and attachments.
Salesforce captures unstructured content from customers, partners, and internal teams; but it lacks native mechanisms to identify or warn administrators when personal data appears. Without real-time alerts, PII exposure remains hidden, complicating compliance and increasing privacy risk.
Salesforce lacks:
• PII detection engines;
• Alerts for email addresses, phone numbers, or addresses;
• OCR for PDFs, images, or scanned forms;
• Automatic incident notifications;
• SIEM forwarding for privacy events;
• Historical discovery and alerting.
Strac delivers accurate, automated PII alerting across all Salesforce data sources.
PII flows into Salesforce through Cases, email threads, program onboarding, and even automated integrations. Alerts must identify structured and unstructured data; and provide actionable context for teams responsible for privacy, compliance, and data security.
Strac sends alerts when detecting:
• Customer names with identifying context;
• Email addresses and phone numbers;
• Physical addresses;
• Customer IDs or account numbers;
• Government ID numbers;
• Demographic or onboarding details;
• Screenshots or images containing PII;
• API-inserted records containing personal data.
Alerts include:
• Case ID or object reference;
• Sensitive elements detected;
• File vs message source;
• Exposure severity;
• Whether the content is shared externally;
• Recommended remediation actions.
Alerts can be delivered directly to security channels or compliance teams.
Strac scans Salesforce activity in real time; using AI classification and OCR to identify PII. Once detected, Strac generates alerts and routes them to security and compliance destinations; supporting incident response and regulatory obligations.
Strac alert channels include:
• Slack (security and IT channels);
• Email (privacy or compliance owners);
• SIEM systems (Splunk, Sumo Logic, Azure Sentinel, etc.);
• Webhooks or API triggers;
• Optional inline redaction or deletion;
• Full audit logs for GDPR and CPRA.
This ensures teams have visibility into PII the moment it appears.
Strac provides the fastest, most accurate PII detection solution for Salesforce; combining DSPM visibility with powerful DLP enforcement. Alerts enable organizations to respond immediately to privacy risks and maintain GDPR + CPRA compliance.
Strac offers:
• Real-time PII alerts across Salesforce;
• OCR for PDFs, screenshots, images, and multi-format PII;
• Context-aware classification;
• Alert routing to Slack, SIEM, and SOC tools;
• GDPR + CPRA aligned audit trails;
• No-code deployment.
No; Salesforce does not detect or alert on personal data.
Yes; Strac uses OCR to detect PII inside PDFs, images, and scans.
Yes; alerts can trigger redaction, deletion, labeling, or blocking.
Yes; it provides visibility and auditability for personal data events.
Yes; Strac monitors all Salesforce messaging channels.
Strac instantly alerts your team when PII appears in Salesforce; enabling fast remediation and GDPR/CPRA compliance.
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