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May 14, 2024
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 min read

Is Dropbox PCI Compliant?

Exploring the Compatibility of Dropbox with PCI DSS Standards

Is Dropbox PCI Compliant?
Calendar Icon White
May 14, 2024
Clock Icon
 min read

Is Dropbox PCI Compliant?

Exploring the Compatibility of Dropbox with PCI DSS Standards



  • Dropbox offers features to securely store PCI data, but users must configure settings and adhere to PCI DSS guidelines.
  • Data leakage risks exist if security settings are not properly managed in Dropbox.
  • New PCI DSS 4.0 requirements impact how PCI data is handled in Dropbox, including restrictions on PAN copying and relocation.

Can You Store PCI Data in Dropbox?

Dropbox, a prominent cloud storage solution, offers various features to support the secure storage of sensitive data, including PCI data.

However, the responsibility lies with the user to configure and maintain these settings to ensure compliance. Dropbox provides encryption for data both at rest and in transit, which aligns with PCI DSS requirements.

Additionally, it offers access controls and auditing capabilities that help in monitoring and managing data effectively. Users must implement these features correctly and adhere to PCI DSS guidelines to ensure that stored PCI data remains secure.

Data Loss Prevention Guide for Dropbox
Protect PCI data on Dropbox with Strac DLP

Can PCI Data Be Leaked from Dropbox?

While Dropbox provides robust security measures, the risk of data leakage exists if configurations are not properly managed. Users need to establish strong access controls, regularly update their security settings, and train their staff on security best practices.

Data leakage might occur due to user errors, such as sharing links without sufficient protections or using compromised account credentials. Therefore, ongoing vigilance and proper data handling practices are crucial to prevent unauthorized access and ensure the integrity of PCI data stored on Dropbox.

What are the New PCI 4.0 Requirements for PCI Data in Dropbox?

The introduction of PCI DSS 4.0 has brought forth more stringent regulations, significantly impacting how PCI data is handled in cloud platforms like Dropbox. Here's how these updates translate to use with Dropbox:

1. No Unauthorized Copy/Relocation of PAN

Requirement 3.4.2 of PCI DSS 4.0 emphasizes protecting the Primary Account Number (PAN) from unauthorized copying or relocation, a critical concern for cloud environments like Dropbox. Implementing strict technical controls is necessary to limit PAN copying or moving solely to authorized personnel with clear, documented business needs.

2. PAN Must Be Unreadable

Under Requirement, PAN must be rendered unreadable in storage solutions such as Dropbox. This is achieved through encryption methods supported by robust key management practices as per PCI DSS Requirements 3.6 and 3.7, ensuring the security of PAN data against unauthorized access.

3. Incident Response for PAN Data Leaks

Requirement 12.10.7 calls for proactive incident response strategies for unauthorized PAN locations, including cloud platforms like Dropbox. This involves quick actions to analyze, retrieve, and securely delete or relocate PAN data, underscoring the need for rapid response and continuous monitoring within the Dropbox environment.

‎4. Protecting Payment Information on Dropbox

To comply with PCI DSS 4.0, organizations must avoid unnecessary storage of cardholder data in Dropbox. Ensuring digital and physical security includes measures like:

  • Using payment terminals and systems that do not retain card data after authorization.
  • Masking printed card information on receipts.
  • Securing servers and storage devices with strict access controls to prevent unauthorized access to cardholder data stored in Dropbox.

Regular audits and configuration reviews of Dropbox setups are crucial to maintain alignment with the demanding standards of PCI DSS 4.0, especially focusing on encryption, access controls, and logging mechanisms.

How Can Strac Prevent Data Leaks from Dropbox?

Strac provides an advanced DLP solution that integrates seamlessly with environments like Dropbox, ensuring that sensitive PCI data remains secure and compliant. Here's a detailed look at how Strac can be leveraged:

  • Built-In & Custom Detectors: Strac offers a wide range of detectors for sensitive data elements required by regulations such as PCI, HIPAA, GDPR, and others. It is the only market solution capable of detecting and redacting sensitive information in images and extensive document formats. For more information on Strac's capabilities, visit the catalog of sensitive data elements.
  • Compliance Assistance: Strac helps organizations stay compliant with standards including SOC 2, HIPAA, ISO-27001, CCPA, GDPR, and NIST. These resources support companies in maintaining rigorous data protection standards.
  • Rapid Integration and Deployment: Integration with Strac is designed to be quick and straightforward, enabling immediate DLP features across SaaS platforms. Learn more about the Dropbox integration and Strac's wide selection of DLP integrations.
  • Precision in Detection and Redaction: Leveraging custom machine learning models, Strac achieves high accuracy in detecting sensitive PII, PHI, PCI, and confidential data. This precision minimizes the chances of false positives and negatives, crucial for maintaining operational efficiency and data integrity. Explore more about Strac's AI capabilities and API support in the Strac Developer Documentation.
  • Extensive and Rich SaaS Integrations: Strac supports the widest range of SaaS and Cloud integrations, essential for comprehensive data security strategies. Learn more about Strac's range of DLP integrations.
  • Endpoint DLP: Ensuring full data coverage, Strac's Endpoint DLP solutions are detailed further at Strac Endpoint DLP, offering insights into protecting data directly at endpoint devices.
  • Inline Redaction: Strac provides powerful inline redaction capabilities that help protect sensitive information directly within files and communications.
  • Flexible and Customizable Configurations: Strac’s configurations are adaptable to fit the specific compliance and operational needs of any organization. This customization helps ensure that data protection measures are not only compliant but also optimized for your business's unique requirements.

Learn how Strac can help protect your PCI data in Dropbox with a free 30-minute demo.

Founder, Strac. ex-Amazon Payments Infrastructure (Widget, API, Security) Builder for 11 years.

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