Ensure Complete Zendesk Data Security and Compliance with Strac

Zendesk safety isn’t just about preventing breaches—it's about trust. Strac’s advanced compliance solutions ensure that your customers' sensitive data is protected, building a foundation of trust and reliability.

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Trusted By Enterprises & ScaleUps

Flexible No-Code DLP

From GDPR to HIPAA, Strac ensures that your Zendesk interactions are not just safe but also compliant with the latest regulations.

HIPAA

PCI

SOC 2

GDPR

CPRA

ISO 27001 & 27701

Strac works with Zendesk's diverse suite offerings, including Team, Growth, Professional, and Enterprise suites.

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Zendesk DLP Use Cases

Challenge

Banks and financial institutions routinely process credit card numbers, account information, and social security numbers in customer queries. They must maintain strict PCI and PII compliance while providing timely service.

How Strac's Zendesk DLP Helps

Strac’s machine learning–based detection flags and redacts all types of sensitive financial data in Zendesk tickets—credit card numbers, SSNs, or banking details—to keep them out of unauthorized reach.

Challenge

Customer support agents in healthcare settings often receive sensitive patient data (e.g., medical record numbers, prescription details) via Zendesk tickets. Organizations need to ensure compliance with HIPAA while seamlessly managing patient inquiries.

How Strac's Zendesk DLP Helps

Strac automatically detects and redacts protected health information (PHI) in Zendesk tickets—without disrupting workflows. This ensures end-to-end compliance and eliminates the risk of inadvertently exposing patient data.

Challenge

Customer service teams in e-commerce deal with order numbers, payment receipts, and sometimes personally identifiable information (PII) in ticket conversations. Manual handling of such data is error-prone and risks data breaches.

How Strac's Zendesk DLP Helps

Strac’s automated policies scrub sensitive data (email addresses, credit card numbers, phone numbers) from Zendesk tickets in real-time. Agents can safely access order details without exposing sensitive information.

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Strac's Answer to Zendesk Redaction Problems

Zendesk Redaction

Leveraging advanced machine-learning algorithms, Strac conducts a thorough examination of Zendesk, promptly identifying and redacting sensitive comments and attachments in Zendesk tickets to establish a secure and compliant environment.

Zendesk DLP Compliance

Strac’s Zendesk DLP solution is designed to address key compliance requirements, including HIPAA, PCI DSS, GDPR, and other data privacy regulations. By automatically detecting and remediating sensitive information such as Personally Identifiable Information (PII) and Protected Health Information (PHI) within Zendesk tickets, comments, and attachments, Strac ensures that customer data is handled securely and in accordance with regulatory mandates.

DLP Remediation

Strac supports following DLP Remediation actions for Zendesk:
1. Alerting: Automatically notifies admins or designated personnel when sensitive data (e.g., PII, PHI) is detected in Zendesk tickets, comments, or attachments.
2. Redaction: Removes sensitive information from tickets in real-time, ensuring compliance and securing customer interactions without disrupting support workflows.
3. Deletion: Permanently deletes sensitive comments and attachments containing high-risk data to prevent unauthorized access and ensure regulatory compliance.

Comprehensive Zendesk Coverage

Our solution goes beyond mere ticket scanning. From intricate comments to diverse attachments, Strac provides all-encompassing coverage, ensuring that every aspect of your Zendesk environment is safeguarded.

Real-time Scanning and Historical Scanning

With real-time scanning, Strac monitors data as it is created, shared, or modified in Zendesk, enabling immediate detection and remediation of sensitive information such as PII, PHI, or PCI data. This ensures proactive data protection and minimizes the risk of accidental exposure. In addition, Strac provides historical scanning, which allows organizations to analyze existing zendesk tickets (comments and attachments) to uncover legacy sensitive information that may have been overlooked. By combining real-time and historical scanning, Strac delivers a holistic approach to data security, helping businesses stay compliant, secure, and audit-ready.

Adjustable Sensitivity Options

Strac's adaptability stands out by allowing companies to determine and label the components they consider sensitive, be it financial information, identity data, health records, or any confidential matter, tailoring its security measures to match.

Why Strac

Strac brings tailored, real-time protection to Zendesk, ensuring your data remains secure. From cloud architecture to granular controls, delve into what makes Strac stand out.

Future-Ready Flexibility

Strac's DLP evolves with threats, ensuring readiness for today and tomorrow's challenges.

Custom Solutions for Unique Setups

Tailored DLP solutions for your distinct Zendesk setup, ensuring optimal protection.

Swift, Real-Time Responses

Strac's DLP acts instantly, addressing Zendesk data threats as they emerge.

Robust Audit Trails

Log every Zendesk data action clearly. Strac makes audits straightforward.

Seamless Integration

Effortless integration with Zendesk; Strac ensures uninterrupted, enhanced security.

Advanced Threat Intelligence

Stay updated with Strac’s insights on the latest data threats and vulnerabilities.

Granular Control & Settings

Fine-tune settings for precise Zendesk protection. You’re in control with Strac.

Data Insights & Reporting

Deep dive into Zendesk data with Strac's insights and detailed reports.

Dedicated Support Team

Strac's team is ready to assist, making sure you're always supported.

What our customers say

Hear from companies who leveraged Strac to secure and accelerate their business

“Strac protects our customer support communication channels”

To protect our clients as well as ourselves, we needed a secure way to protect our communication channels for security and compliance reasons. We used Strac's Email Redaction solution where Strac protects all our employee inboxes. The redaction experience is beautiful, easy, and secure. It catches all kinds of sensitive pdfs, jpegs, images, word docs, and even in email bodies. The integration was up and running in a few minutes. The service offered by Strac's team is the best I have seen as we work with a lot of SaaS providers.

We Highly Recommend Strac to all businesses who want to protect their SaaS apps.

Nathan Seifert

Head of IT at Trivium

“Strac secures our PII on customer support and on backend servers”

On our Intercom customer support, anyone can send sensitive data to a business and a business is liable even if they did not ask for it. Strac solves that huge problem by automatically redacting sensitive data that is shared over Intercom with their accurate machine learning technology. We also leveraged Strac's Zero Data architecture via tokenization & proxy APIs so that we don't have to worry about touching sensitive data and documents on our backend servers. Strac dramatically reduces security and SOC compliance risks for us while significantly improving security posture for Seis. Strac's solutions were extremely easy to integrate (literally in few minutes) and scaled to meet our needs.

Josh Howland

CTO and Co-Founder at Seis

“Loved Strac's Interceptor Solution”

We leverage Strac's tokenization & interceptor solution so that we don't have to worry touching sensitive SSNs and can leverage Strac's security expertise in building hundreds of security controls.

We could also detect identity fraud using Strac's unique tokenization solution which we are really happy with. That saved us a ton of financial losses and headaches. We are looking forward to integrating with various other Strac solutions deep into our tech stack.

Kevin Hopkins

CTO at Zeta

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Elevate Your Zendesk Security Now

Don't wait for a data breach to take action. Experience Strac's advanced Zendesk DLP and ensure your data remains protected, compliant, and uncompromised.

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