FreshDesk DLP

FreshDesk DLP

Detect & Redact Sensitive Comments, Files in FreshDesk Tickets - FreshDesk DLP (Data Loss Prevention)


  • FreshDesk lacks robust data protection features, posing challenges for businesses handling sensitive information.
  • Strac FreshDesk DLP offers automated detection and redaction of sensitive data within customer communications.
  • Businesses can customize data elements, receive configurable alerts, and integrate Single Sign-On for enhanced security.
  • By leveraging Strac FreshDesk DLP, businesses can enhance data protection, mitigate risks, and ensure compliance effectively.

FreshDesk, a popular customer support platform, serves as a central hub for businesses to manage customer interactions seamlessly. However, with the increasing volume of sensitive information exchanged within FreshDesk, ensuring robust data protection becomes imperative. This article delves into the challenges faced by businesses in safeguarding sensitive data within FreshDesk and explores solutions to mitigate these risks effectively.

The Challenge of Data Protection in FreshDesk

FreshDesk serves as a pivotal platform for businesses to handle customer queries, complaints, and support tickets. However, amidst the influx of customer communications, sensitive information such as Personally Identifiable Information (PII), Payment Card Information (PCI), and confidential business data can easily get intermingled within the system.

Unlike enterprise-grade solutions, FreshDesk lacks comprehensive Data Loss Prevention (DLP) features, data categorization capabilities, and content filtering mechanisms. This deficiency poses significant challenges for businesses striving to uphold stringent data protection standards. Manual identification and management of sensitive data within FreshDesk become arduous and error-prone tasks, leaving businesses vulnerable to data breaches and non-compliance with regulatory mandates.

Ensuring Compliance and Data Security with FreshDesk DLP

Strac FreshDesk DLP, powered by innovative solutions like Strac, offers a tailored approach to address the data protection needs of businesses using the platform. By integrating advanced DLP capabilities into FreshDesk, Strac empowers businesses to detect, redact, and secure sensitive information effectively.

  1. Automated Detection and Redaction: Strac FreshDesk DLP automates the detection and redaction of sensitive data within customer communications. Whether it's personally identifiable information, financial details, or confidential business data, the software intelligently identifies and masks sensitive elements, ensuring compliance and mitigating the risk of unauthorized access.
  2. Customizable Data Elements: Businesses leveraging Strac FreshDesk DLP can customize the software to recognize and protect a wide array of sensitive data elements. From credit card numbers and social security numbers to passport details and API keys, Strac FreshDesk DLP offers comprehensive coverage, allowing businesses to safeguard diverse types of sensitive information exchanged within the platform.
  3. Configurable Alert Mechanisms: Strac FreshDesk DLP provides configurable alert settings, enabling businesses to receive real-time notifications for any detected instances of sensitive information. Whether it's via email alerts or Slack notifications, businesses stay informed about potential data breaches, allowing for prompt remediation actions.
  4. Integration with Single Sign-On (SSO): The integration of Single Sign-On capabilities enhances security and streamlines access control within FreshDesk. Employees can securely authenticate themselves to access sensitive data, ensuring that only authorized personnel can view and manage sensitive information within the platform.


In an era where data privacy and regulatory compliance are paramount, businesses must proactively address the challenges associated with safeguarding sensitive data within customer support platforms like FreshDesk. With FreshDesk DLP powered by Strac, businesses can enhance data protection, mitigate risks, and ensure compliance with regulatory standards effectively. By leveraging automated detection, customizable protection mechanisms, configurable alerts, and seamless integration with Single Sign-On, businesses can harness the power of FreshDesk while upholding stringent data security and compliance standards. standards.