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April 9, 2024
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 min read

Data Loss prevention (DLP) Guide for Confluence

Confluence, renowned for facilitating seamless team interactions and content sharing, also introduces specific challenges in safeguarding personal, proprietary, and compliance-regulated information. Balancing the openness necessary for collaboration with the need for security highlights the critical role of DLP.

Data Loss prevention (DLP) Guide for Confluence
Calendar Icon White
April 9, 2024
Clock Icon
 min read

Data Loss prevention (DLP) Guide for Confluence

Confluence, renowned for facilitating seamless team interactions and content sharing, also introduces specific challenges in safeguarding personal, proprietary, and compliance-regulated information. Balancing the openness necessary for collaboration with the need for security highlights the critical role of DLP.


Data Loss Prevention (DLP) stands at the forefront of ensuring sensitive information remains secure within collaborative platforms, with Confluence being a prime example. As teams increasingly rely on such platforms for documentation and collaboration, protecting sensitive data becomes paramount.

Confluence, renowned for facilitating seamless team interactions and content sharing, also introduces specific challenges in safeguarding personal, proprietary, and compliance-regulated information. Balancing the openness necessary for collaboration with the need for security highlights the critical role of DLP.

This balance creates unique opportunities to reinforce data protection while supporting the dynamic exchange of ideas and information that Confluence enables.

The Critical Need for DLP in Confluence

Confluence has become a central hub for organizations to create, collaborate, and share content across teams. Its utility in hosting a wide array of corporate documentation—from project plans and product roadmaps to HR guidelines and financial reports—underscores the critical need for Data Loss Prevention (DLP) strategies within this platform. DLP's role is paramount in Confluence due to the sensitive nature of the data it often handles and the potential risks associated with data exposure.

1. Sensitive Data at Risk in Confluence

Within Confluence's collaborative spaces, pages, and attachments lie vast reserves of sensitive information. Personal data, such as employee contact details, identification numbers, and HR records, are routinely managed alongside proprietary information, including trade secrets, product development plans, and strategic documents. Additionally, Confluence often serves as a repository for compliance-related data, holding information that must adhere to strict regulatory standards like GDPR, HIPAA, or PCI DSS. The mishandling or unauthorized disclosure of such data could lead to significant legal, financial, and reputational damage.

2. Potential Risks Involved in Confluence

The open nature of Confluence, designed to foster seamless collaboration, inadvertently introduces risks of sensitive data being exposed. Unauthorized access, either through security breaches or inadequate permissions management, can lead to sensitive information falling into the wrong hands. Furthermore, the accidental sharing of confidential details within public spaces or through external links increases the risk of data leaks. The complexity of managing access controls and monitoring data flow within such a versatile platform highlights the indispensable need for a comprehensive DLP solution.

Types of Sensitive Information in Often Shared in Confluence

  • Personal Data: Employee records, personal identification details, and any data that could compromise individual privacy.
  • Proprietary Information: Confidential business strategies, intellectual property, and any information that provides a competitive edge.
  • Compliance-Related Data: Information requiring protection under legal frameworks, such as financial records (PCI DSS), health information (HIPAA), or personal data under GDPR.

Discussing Confluence’s Native DLP Capabilities

Confluence, as a widely used collaboration and documentation platform, integrates several security features aimed at protecting data. However, when it comes to specialized Data Loss Prevention (DLP) capabilities, the native offerings require a closer examination to understand their scope and limitations.

Existing DLP Features in Confluence

Confluence's approach to data protection primarily revolves around access control, encryption, and user permissions. While these features are foundational for security, they traditionally focus on preventing unauthorized access rather than the nuanced identification, monitoring, and protection of sensitive data typical of DLP solutions.

For example, encryption ensures data is protected in transit and at rest, and user permissions can restrict who has access to certain content, indirectly preventing unauthorized sharing of sensitive information.

Contributions to Data Protection

These native features contribute significantly to the overall security posture of Confluence environments. By encrypting data and managing access, Confluence helps ensure that sensitive information is not easily accessible to unauthorized users. Additionally, audit logs provide some level of visibility into user actions, offering a way to track changes and access to content, which is a basic prerequisite for any DLP strategy.

Limitations of Confluence inbuilt DLP features and Gaps in Coverage

However, Confluence’s native features may fall short in several aspects of comprehensive DLP:

  • Automated Data Discovery and Classification: Confluence does not inherently offer tools for the automated discovery and classification of sensitive data across its spaces and pages, a key component of effective DLP that ensures all sensitive information is identified and appropriately handled.
  • Real-time Monitoring and Alerting: While audit logs offer historical data, the platform lacks real-time monitoring and alerting mechanisms for immediate detection of policy violations or unauthorized data sharing, crucial for promptly addressing potential data leaks.
  • Granular Policy Enforcement: The ability to enforce granular DLP policies based on the content type, context, and sensitivity level is not a feature of Confluence’s native capabilities. This limitation restricts the organization's ability to apply specific protection measures to different types of sensitive data.
  • Third-party Integration Security: As Confluence integrates with numerous third-party applications to enhance its functionality, the native security features may not extend seamlessly to cover the data shared with or stored in these external applications, increasing the risk of data exposure.

Challenges with Confluence’s Native DLP Features

While Confluence serves as a vital tool for collaboration and documentation within many organizations, its native Data Loss Prevention (DLP) capabilities present certain limitations and challenges, especially in environments where the protection of sensitive information is paramount.

These limitations become particularly evident as organizations navigate complex collaboration workflows, integrate Confluence with third-party applications, and customize their spaces with unique content fields.

1. Complex Collaboration Workflows

Confluence's strength in facilitating diverse and complex collaboration workflows also introduces challenges for data protection. Native security features may not be sufficiently flexible or granular to address the varied contexts in which sensitive data is shared and edited. For instance, in workflows involving multiple teams or external partners, controlling the flow of sensitive information without hampering collaboration efficiency can be difficult. The platform's built-in capabilities might struggle to automatically detect and apply the appropriate protections to sensitive data moving through these complex workflows.

2. Third-party Integrations

The ability to integrate with a wide range of third-party applications enhances Confluence's functionality but also expands the potential risk surface for data leaks. Native DLP features may not extend protection to data shared with or stored in these external applications, creating vulnerabilities.

For example, information passed from Confluence to a CRM tool or a cloud storage service requires consistent DLP oversight, which Confluence's native tools may not provide, leading to potential gaps in data security.

3. Custom Content Fields

Confluence's customizability, including the addition of custom content fields, allows organizations to tailor the platform to their specific needs. However, this customization poses a challenge for data protection. Native DLP features might not effectively monitor or protect sensitive data within these custom fields, as they cannot inherently recognize custom data types or apply specific protection policies based on the sensitivity of the data contained within these fields.

Introducing Strac DLP for Confluence: Comprehensive Data Protection

Strac DLP emerges as a beacon of data security for Confluence, designed to transcend the capabilities of native DLP and custom solutions. This platform revolutionizes how organizations discover, classify, and protect sensitive data across their Confluence environments, ensuring comprehensive compliance with industry standards like PCI DSS, GDPR, HIPAA, CCPA, and more.

Strac DLP's integration with Confluence is seamless, facilitated by OAuth 2.0, allowing for immediate start-up. It stands out by continuously monitoring data flow within Confluence, employing advanced machine learning to classify data accurately. Sensitive information identified in this process can be automatically quarantined, deleted, or redacted, streamlining compliance efforts and data protection strategies.

Key Features of Strac DLP for Confluence

  • Automated Discovery and Classification: Leverages machine learning to discover sensitive data across all Confluence spaces, including personal spaces, pages, blog posts, attachments, comments, and archived items, ensuring no sensitive data goes unnoticed.
Example of Strac Automated sensitive data detection and classification in intercom
  • Granular Customization: Offers the ability to fully customize scans, allowing organizations to set granular detection rules and confidence levels. This ensures that data is accurately marked as sensitive, providing tailored protection that aligns with specific organizational needs.
Strac Custom DLP settings dashboard
  • Context-rich Notifications and Remediation: Delivers detailed notifications with direct links to policy violations, enabling targeted remediation strategies. Organizations can quickly address issues, reducing the risk of data leakage.
Automated PCI data detection and targeted remediation in Intercom
  • Comprehensive File Type Support: Strac DLP's robust detection engine supports a wide range of file types, including but not limited to Office documents, PDFs, HTML, XML, various image file types, and compressed files. This extensive support ensures that sensitive data hidden in any file type or format is detected and protected.
Example of sensitive data detection in a text file google drive
  • High Accuracy Detection: Designed to overcome the low accuracy of traditional DLP tools, Strac employs advanced machine learning, including optical character recognition (OCR) for unstructured data, ensuring high precision in detecting PII, credentials, secrets, and more.
Sensitive data detection in a image file containing PCI data using OCR

Leveraging Strac DLP to Secure Your Confluence Content

Integrating Strac DLP with Confluence not only enhances data protection but also simplifies the management of DLP within collaborative environments. Here’s how businesses can benefit from leveraging Strac DLP:

  • Ease of Setup: Connect Strac DLP to Confluence in minutes, enabling immediate protection of sensitive information across your collaborative workspace.
  • Customized Data Protection Policies: Tailor your DLP policies with Strac's intuitive UI, targeting scans to specific locations or timeframes and defining what constitutes sensitive data with unparalleled precision.
  • Secure Collaboration: With Strac DLP, teams can collaborate securely, knowing that sensitive data is continuously monitored and protected against unauthorized access or exposure.


Strac DLP provides a robust solution for organizations looking to enhance their Confluence data security framework, offering comprehensive protection, seamless integration, and ease of management. By safeguarding sensitive information and ensuring regulatory compliance, Strac DLP fosters a secure and efficient collaboration environment within Confluence.

Elevate your Confluence data protection strategy with Strac DLP. Start securing your collaborative environment today, ensuring your sensitive information remains protected and your compliance efforts are streamlined. Explore Strac DLP’s advanced features and take the first step towards a more secure, compliant, and collaborative workspace.

Founder, Strac. ex-Amazon Payments Infrastructure (Widget, API, Security) Builder for 11 years.

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